Refund policy

ARCH & BONE TREATERY 

Returns & Refunds Policy

Last Updated: August 2026

At Arch & Bone Treatery, we take pride in producing premium, natural dog treats. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible products.

To be eligible for a refund:

  • Your return request must be made within 30 days of receiving your order.
  • Products must be unopened, unused, and in their original, sealed packaging.
  • Returned items must be received by Arch & Bone Treatery before a refund can be processed.
  • All returned products are subject to inspection. Refunds will only be approved once we have confirmed the products are unopened, undamaged, and suitable for resale.


Non-Refundable Items

We cannot accept returns or provide refunds for:

  • Opened or partially used treats.
  • Products that have been damaged after delivery.
  • Products that have not been stored correctly.
  • Change of mind after the product has been opened.
  • Clearance or sale items, unless required under Australian Consumer Law.


Damaged, Incorrect or Faulty Products

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.

Once assessed, we will provide an appropriate remedy, which may include a replacement, refund, or store credit, in accordance with Australian Consumer Law.


Return Shipping

Customers are responsible for the cost of returning eligible items unless the product is faulty, damaged, or supplied incorrectly.

We recommend using a tracked postal service, as Arch & Bone Treatery cannot accept responsibility for returned parcels lost or damaged during transit.


Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within a reasonable timeframe. Processing times may vary depending on your financial institution.


Australian Consumer Law

This policy is provided in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any consumer rights or guarantees that cannot legally be excluded.


Contact Us

For any questions regarding returns or refunds, please contact:

Arch & Bone Treatery

Bremer Bay, Western Australia

Email: archandbone@gmail.com