Shipping policy

ARCH & BONE TREATERY

Shipping & Returns Policy

Last Updated: August 2026

Thank you for shopping with Arch & Bone Treatery. We take pride in supplying premium, natural dog treats and want you to be happy with your purchase.

Shipping

We carefully pack all orders to ensure they arrive in excellent condition.

  • Orders are processed within 1–3 business days unless otherwise advised.
  • Shipping times vary depending on your location and the selected shipping service.
  • Once your order has been dispatched, you will receive tracking information where available.
  • While we work with reputable carriers, delivery timeframes are estimates and may be affected by circumstances beyond our control.

Returns

We offer a 30-day money-back guarantee on eligible unopened products.

To qualify for a refund:

  • The return request must be made within 30 days of receiving your order.
  • Products must be unopened, unused, and in their original packaging.
  • Returned items must be received by Arch & Bone Treatery and pass our inspection before a refund is approved.
  • We reserve the right to refuse a refund if returned products have been opened, damaged, contaminated, or are otherwise unsuitable for resale.

Inspection Process

Once your return is received, we will inspect the products to ensure they meet our return requirements. If approved, your refund will be processed to your original payment method within a reasonable timeframe. If the return does not meet our policy, we will contact you to discuss the outcome.

Return Shipping

Unless the item is faulty, damaged, or sent in error, customers are responsible for the cost of returning products. We recommend using a tracked shipping service, as we cannot accept responsibility for returns lost in transit.

Damaged, Incorrect or Faulty Orders

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photographs of the issue. We will work with you to provide a replacement, refund, or other appropriate remedy in accordance with Australian Consumer Law.

Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, limits, or replaces any consumer guarantees or rights that cannot legally be excluded.

Contact Us

If you have any questions about shipping or returns, please contact:

Arch & Bone Treatery
Bremer Bay, Western Australia
Email: archandbone@gmail.com